Shipping policy

Last updated: 10/1/2023

Thank you for choosing Printfactory.com.au! We are pleased to provide you with the following Shipping Policy, outlining our shipping procedures and policies when you order from our online store.

1. Shipping Carrier: We use Australia Post as our primary shipping carrier to fulfill orders. From time to time, we may also use other third party carriers to fulfill orders.

2. Shipping Times: Please note that shipping times may vary and are determined by Australia Post's (or other third-party shipping carriers') delivery schedules. While we strive to process and ship your orders promptly, we are not responsible for any shipping delays. Factors such as weather conditions, public holidays, or unforeseen circumstances may affect delivery times.

3. Damage Liability: We want your order to arrive in perfect condition. However, we cannot be held liable for any damage to your order caused during transit by third party couriers. To provide you with added peace of mind, we offer postage insurance for a small additional cost. If your order is damaged during shipping and you have purchased insurance, we will promptly reprint your order at no extra charge.

4. Shipping Insurance: We highly recommend considering our postage insurance option when placing your order. By selecting this option, you protect your investment and ensure that any unforeseen shipping-related issues are promptly addressed.

5. Shipping Addresses: Please ensure that you provide accurate and complete shipping information when placing your order. We will not be responsible for any delays or issues caused by incorrect or incomplete shipping addresses.

6. Tracking Information: You will receive tracking information once your order has been shipped. This will allow you to monitor the progress of your shipment through Australia Post's tracking system.

7. International Shipping: Currently, we only offer shipping within Australia. We do not provide international shipping options.

8. Contact Us: If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team at hello@printfactory.com.au. We are here to assist you.

9. Policy Changes: We reserve the right to update or modify this Shipping Policy at any time. Please review this policy periodically for any changes.

By placing an order with PrintFactory.com.au, you agree to comply with and be bound by this Shipping Policy. If you do not agree with any part of this policy, please refrain from placing an order with us.

Thank you for choosing Print Factory for your printing needs. We look forward to serving you!